What is your return policy?

 We provide a store credit for change of mind or incorrect choice for full priced items. If you wish to return an item, please ensure you understand the following terms:


  • The item must be returned in new condition (unworn, tags attached, unwashed & original condition)
  • You have complied with the 4 week return time frame
  • Return form filled out and posted back with item to address listed below
  • All return postage costs are the responsibility of the customer


Mermaids Downunder Returns
P.O Box 647
Kalbarri, Western Australia 6536


How long is the store credit valid for?

We give you 12 months to use your store credit from the original date of purchase.


An item I purchased is faulty?

Please ensure you contact us ASAP so we can assist. We will discuss options to ensure we come to a fair agreement.

Any further questions, please drop us a line on